Refund policy
Return & Refund Policy
At 1 Percent Apparel, every item is produced in limited quantities through our presale model. Because of this, all sales are final.
Returns & Refunds
We do not accept returns, refunds, or exchanges for reasons including, but not limited to:
- Incorrect size selection
- Change of mind
- Buyer's remorse
- Preference after receiving the item
Please review our sizing information carefully before placing your order. If you have any questions before purchasing, we're happy to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at 1percentapparel@gmail.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we'll provide a replacement or another appropriate resolution if the issue is determined to be our error.
Lost or Stolen Packages
1 Percent Apparel is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. If you experience a delivery issue, please contact the carrier directly. We will gladly assist by providing tracking information when available.
Presale Orders
Items purchased during our presale are made specifically based on customer demand. Production begins after the presale closes, and estimated shipping timelines are provided on the product page. By placing a presale order, you acknowledge and accept the stated production and fulfillment timeline.
Contact Us
If you have any questions regarding your order or this policy, please contact us at: